Overview
This Privacy Policy describes how Everlasting Virtue Private Limited ("we", "us", "our") collects, uses, and discloses personal information when you visit our website, make a purchase, or communicate with us (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as outlined here.
Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. We will post any updated policy on this page with the revised "Last updated" date.
Information We Collect
We collect information to provide and improve our store services in the following manners:
Directly from You
Contact details (name, delivery address, phone number, email address), order details (item selection, shipping preferences), account credentials (email and password or OAuth authentication via Google), and customer care correspondence.
Automatically via Cookies & Analytics
Device and browser information, IP address, approximate geographical location, and interaction patterns on our website to ensure cart persistence and technical stability.
From Trusted Third Parties
Payment processors (Razorpay), who securely tokenize and process transaction data directly; logistics partners (India Post), who require your recipient name, address, and mobile number to fulfill deliveries; and authentication providers (Google, Supabase).
How We Use Your Information
We use the information we collect strictly for legitimate business and fulfillment purposes:
- To process payments, package orders, arrange India Post logistics, and provide customer support
- To communicate transactional notifications (order confirmations, shipping updates with tracking codes)
- To detect, prevent, and mitigate fraudulent transactions or unauthorized access
- To comply with statutory legal, tax, and GST documentation mandates in India
Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties for independent marketing purposes. We share data only with service providers vital to delivering our store experience:
• Payment Processing: Razorpay Software Private Limited for encrypted checkout.
• Logistics & Delivery: Department of Posts (India Post) for package transit and door-to-door delivery.
• Hosting & Cloud Infrastructure: Firebase, Google Cloud, and Supabase for database integrity and email dispatch.
• Statutory Authorities: Where mandated by applicable Indian law, court order, or regulatory agency.
Cookies & Local Storage
We use cookies and browser local storage to maintain session state, remember items in your cart, and preserve user preferences. You can configure your browser to decline cookies, though certain interactive store functions may be degraded.
Data Security & Retention
We retain personal information only for as long as necessary to fulfill the purposes described here, including tax and statutory accounting obligations. We implement industry-standard encryption and organizational protocols, though no Internet transmission is unconditionally invulnerable.
Founding Supporters and campaign links
1. If you ask to be shown as a Founding Supporter, we publish the name you enter on our Founding Supporters page. We publish nothing else about you there.
2. You can ask us to remove your name at any time by writing to store@everlastingvirtue.com.
3. If you arrive through a shared link, we record where the link came from with your order, so we can see how the campaign is reaching people.
Your Rights & Contact Information
Under Indian data privacy regulations, you have the right to request access to, correction of, or deletion of your personal account information. To exercise your rights, please contact our Data & Grievance Officer:
Everlasting Virtue Private Limited CIN: U20230KL2025PTC092103 · GSTIN: 32AAICE6552A1Z2 52/4075, Jubilee Bazar, Onden Road, Kannur, Kerala - 670001, India Email: privacy@everlastingvirtue.com / store@everlastingvirtue.com
Our support team in Kannur, Kerala is available Monday to Saturday to answer questions about orders, terms, or privacy.
Contact Support